FAQs

You can email us at support@achinger-lavendel.at where our customer service team will be happy to help you with whatever you need!

Achinger Lavender stands for high-quality organic lavender products, including lavender hydrosol and lavender syrup. Made with great care, they bring a refreshing touch to everyday life and a delicate, floral note to your glass.

Yes, our lavender is organically grown in Aching, Upper Austria. Our products are certified organic by AT-BIO 302.

We accept credit/debit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay. All payment processes are encrypted.

Shipping costs are calculated at checkout based on your location. Orders over 50 €, free shipping within Austria.

We currently ship to Austria and Germany. Deliveries to other EU countries are possible upon request. Shipping outside the European Union is not currently offered.

Yes! Once your order has been fulfilled, you will receive an email with a tracking number and a link to track your package in real time.

Yes. Consumers have a statutory right of withdrawal of 14 days from receipt of the goods. Unopened and originally packaged products can be returned within this period. For health and hygiene reasons, opened or partially used products (e.g., essential oils, hydrosols, or syrups) are excluded from our return policy.

Once we receive and inspect your return, we will refund the purchase price within 14 days. The refund will be issued via the same payment method you used for the original order, unless otherwise agreed upon. Please note that depending on the payment provider or bank, there may be an additional processing time over which we have no control.

We do not currently offer gift cards or gift wrapping, but we are working on it.

We welcome visitors during the lavender season (from mid-June to early July). Please contact us in advance to arrange a visit.