FAQ

How can I contact Achinger Lavendel?

You can email us at support@achinger-lavendel.at where our customer service team will be happy to help you with whatever you need!

What products do you offer?

Achinger Lavender stands for high-quality organic lavender products, including lavender hydrosol and lavender syrup. Made with great care, they bring a refreshing touch to everyday life and a delicate, floral note to your glass.

Can I return a product if I'm not satisfied?

Yes. Consumers have a statutory right of withdrawal of 14 days from receipt of the goods.

Unopened and originally packaged products can be returned within this period.

For health and hygiene reasons, opened or partially used products (e.g., essential oils, hydrosols, or syrups) are excluded from our return policy.

Do you offer international shipping?

We currently ship to Austria and Germany.

Deliveries to other EU countries are possible upon request. Shipping outside the European Union is not currently offered.

How long does it take to process a refund?

Once we receive and inspect your return, we will refund the purchase price within 14 days.

The refund will be issued via the same payment method you used for the original order, unless otherwise agreed upon.

Please note that depending on the payment provider or bank, there may be an additional processing time over which we have no control.