FAQ

What types of products do you offer?

Achinger Lavendel specializes in organic lavender products, including lavender hydrosol and lavender syrup. These products are designed to enhance skincare routines and add a floral touch to beverages.

Are your products made from natural ingredients?

Yes, all of our products are crafted from natural ingredients. We prioritize sustainability and ensure that each item captures the essence of the Innviertel region, providing a unique and refreshing experience.

How should I store lavender products?

To maintain the quality and aroma of our lavender products, it is recommended to store them in a cool, dry place away from direct sunlight. Proper storage can help preserve their effectiveness and extend their shelf life.

Can I return a product if I am not satisfied?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item, provided it is in its original condition and packaging.

What should I do if my order arrives damaged?

If your order arrives damaged or defective, please inspect the item upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Do you offer international shipping?

Currently, our shipping policies are primarily focused on the European Union. Please contact us for specific inquiries regarding international shipping options.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. If you have questions about a specific item, please reach out to us for clarification.